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Gift Certificate

FAQ

What is a Dematerialized Gift Certificate?

A Dematerialized Gift Certificate is a digital card that can be used for purchases in our online store.

How long is the Gift Certificate valid?

The certificate is valid for 12 months from the date of purchase.

Where can I use the Gift Certificate?

The certificate can only be used online on our website.

Can I use the certificate multiple times?

Yes, you can use the certificate multiple times until its full value is exhausted.

Can I combine the Gift Certificate with other payment methods?

Yes, if your purchase exceeds the certificate’s value, the remaining amount can be paid with another method (credit card or PayPal).

Can I use multiple Gift Certificates for a single purchase?

No, only one Gift Certificate can be used per order.

Can I return or get a refund for the Gift Certificate?

No, this product is non-returnable and non-refundable.

How can I gift the Gift Certificate to someone else?

During checkout, you can enter the recipient’s contact details, and the certificate will be sent directly to their email. Otherwise, the certificate will be sent to you, and you can forward it to the person of your choice later.

How can I get assistance with the Gift Certificate?

You can contact us via email at flow@ensodesignlab.com or through WhatsApp.