All products can be returned within 30 days from the delivery date in their original condition and packaging (not worn, including all accessories and dust bag). Please note that we only accept returns through UPS, FedEx, or Aramex using the provided prepaid label. Please follow these steps to return your order:

1. Contact us:
   - Contact our customer service team via email at flow@ensodesignlab.com or through WhatsApp to receive return instructions and a prepaid return label.
2. Package the item:
   - Ensure the item is in its original packaging and condition.
   - Peel off the return label available inside your parcel and attach it to the box.
3. Complete the documentation:
   - Complete the Return Authorization form and place it inside the box.
   - For customers outside the UAE, print three copies of the original invoice (available in your account). The following sentence must be written on each copy: "Return for non-compliance".
   - Attach all invoices on the outside of your parcel in a transparent plastic pouch. Please note that these invoices cannot be placed inside the box, as customs should be able to collect them.
4. Ship the parcel:
   - Drop off your parcel at the chosen UPS, FedEx, or Aramex access point.

All products may be returned within 30 days from the delivery date in their original condition and packaging (not worn, including all tags and labels). Please note that we only accept returns using the provided prepaid label.

There is no need to register your return online. You will just need to follow the instructions sent together with your item. Please keep the return tracking number for your records.

We do not offer any exchange service at the moment. If you would like to exchange your purchase, you may return the item for a refund and place a new order.

In cases of defective items or errors in the order, Enso Design Lab™ will cover the return shipping costs. In other cases, the customer is responsible for return shipping costs.

If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.

If an item received is faulty or was received damaged, please contact our customer service upon receipt of the item. Any faulty item must be notified immediately upon receiving the order.

The refund of your order will be processed within 10 business days upon receipt and inspection of the returned item. Please note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.). The refund will be issued directly to the payment method used for the original purchase.

Our retailers will not be able to accept the return of your item. We can only accept returns that were sent via post, using the provided prepaid label.

We will send you a confirmation email as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return to track the returned order.